CONTACT US - SUPPORT

Have a question or an issue with an order? Our team replies fast. Check the quick answers below, or open a ticket and we will take care of it.

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Before you contact us

A lot of the most common questions are answered right here.

Lost or returned to sender

Package lost or returned to sender? Start with our shipping fix guide first.

Fix it

Track your order

We ship via USPS. Grab your tracking number any time from your cards page. No expedited shipping.

Get tracking

International shipping

Yes, we ship worldwide for a flat $25 to any country. Allow 10 to 20 days, plus your country's customs.

Pricing & discounts

Our best price is $0.75 per card. No first-order discount, but every order ships with a global coupon for all your future orders.

Can't find your answer? Open a ticket below and we will help you out.

Open a support ticket

Please answer the 4 quick questions below first. Once you've completed them, the ticket form unlocks so you can send us the details.

My Tickets

1/4 Questions Need to CANCEL your order?

2/4 Questions Question about the BACK of the cards ?

When placing your order, you get to choose the back you want from our libraries of back, or upload your own visual for it.

You’re only able to cancel your order for as long as it status is not “PRINTED” yet.
Cancelling an order will immediately cancel and refund you the entirety of transaction, minus the processing payment transaction fee (3.9%).

ORDER ID
E-MAIL
Reason

Your order has been cancelled.
Your refunds will be processed within 2-5 days.
Minus payment gateway processing fees.

Unfortunately your order has already been PRINTED,
we’re not able to cancel your order.

This order status is "Pending Payment", currently we've not fully received your payment yet. You cannot cancel your order yet.

This order status is already"Cancelled "

This order status is FAIL, there is nothing to cancel as no payment was charged yet.

This order is on hold. You may not cancel it yourself. Please contact us. (Contact us button shows the contact form)

Your order is already complete. your tracking Number is

Error while cancelling. try again or contact support

3/4 Questions Need to UPDATE your current order or SHIPPING INFORMATION?

Unfortunately it is not possible to update your order at the moment. We’re not able to merge orders together. If you really wish to merge your orders you might want to cancel your orders and place them again.

If you wish to change your shipping information, you can do it using this link.

4/4 Questions Are you contacting us regarding FOIL printing?

We now offer FOIL cards too! You are able to make ANY card of your choice (even custom cards) foil, ON DEMAND. It doesn't really get better than this... Foil cards come with a surcharge per card based on the quantity of card and a minimum of 5 cards per order. Check out our Foil cards page

The holographic foil at the bottom of the card is also simply printed. We aim to make proxies, not counterfeit. If you wish to have the stamp on your cards, you can buy the stamps separately.

If you are having an issue with your cards, please include multiple clear, relevant pictures so we can review your request faster. Provide as much information as possible, including your order number, the affected cards, and a short description of the issue.

Ticket Submissions

Please provide as much detail as possible and include clear pictures. This helps our team resolve your issue faster.

File UploadAdd up to 3 files (images, PDFs, or documents). Max file size: 10MB each.

Hey, you're contacting us regarding a quality issue,but have not attached any picture to your message.
Attaching a picture greatly save time for both party.
Proceed anyway ?

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